Technical Support
If you have trouble with location, altitude, weather, capture, Photos selection, editing, saving, or sharing, submit feedback from Settings → Help & Feedback in the app, or email us.
Support Emailsupport@nvper.com
App VersionPlease include the version and build number
System & DevicePlease include the iOS version and iPhone model
Common Checks
- Altitude or location unavailable: In iOS Settings → Privacy & Security → Location Services, allow AltitudeNow to use location. Enable Precise Location if you want more accurate coordinates.
- No pressure reading: Some devices and simulators do not have a barometer, and short samples may vary with conditions.
- Weather unavailable: Check your connection and try Apple WeatherKit again later.
- Cannot capture or select a photo: Check Camera and Photos permissions. Saving also requires permission to add to Photos.
- Ads or ATT: Denying or restricting ATT on iOS skips UMP and its cookie form and disables cross-app tracking, GroMore, advertising-source SDKs, and device-level attribution. Google Limited Ads without IDFA or local identifiers may still appear, while core features remain available. Manage ATT in iOS Settings; after authorization, Google advertising privacy choices may be available from About AltitudeNow.
When You Contact Us
Describe the steps, expected result, and actual result. You may attach a screenshot that contains no sensitive information. The app does not automatically attach photos, creations, precise coordinates, full logs, or advertising identifiers. Never send passwords, verification codes, private keys, payment credentials, or unnecessary personal information.